Privacy Policy

1. Who we are

London Quality Electronics UG is a retailer of electronics and home appliances based in Kampala, Uganda. For the purposes of this policy, we are responsible for the personal information processed in connection with this website and our sales channels.

2. Information we collect

We may collect the following types of information:

• Identity and contact: name, phone number, email address, and delivery or billing address when you place an order, create an enquiry, or subscribe to updates.
• Transaction data: products ordered, order value, payment method type (we do not store full card numbers on our servers where payment is handled by a provider), and delivery details.
• Communications: messages you send us by email, phone, WhatsApp, or contact forms.
• Technical data: IP address, browser type, device type, and general usage information when you browse our site (often via cookies or similar technologies—see below).

3. How we use your information

We use personal information to:

• Process, fulfil, and deliver your orders
• Communicate with you about your purchase, delivery, or support requests
• Take payment or verify cash-on-delivery arrangements
• Improve our website, product range, and customer experience
• Send service messages and, where you have agreed, marketing communications
• Detect and prevent fraud, abuse, or illegal activity
• Comply with legal obligations and respond to lawful requests

4. Legal bases for processing

Where applicable law requires a legal basis, we rely on one or more of the following: performing a contract with you (for example, delivering your order); our legitimate interests in running a retail business, improving our services, and keeping our systems secure (balanced against your rights); your consent, where we ask for it (for example, certain marketing); and compliance with legal obligations.

5. Cookies & Tracking Technologies

Cookies are small files saved on your phone or computer when you visit a website. We also use similar browser storage where it helps the shop run smoothly. They let us remember your choices and keep your experience consistent when you come back.

We use cookies and storage for:

• Cart & wishlist: so items you add stay available as you browse (when you allow storage).
• Recent searches: to show quick suggestions on the shop page and save you time.
• Performance: to understand how the site is used and fix issues (when analytics cookies are enabled).
• Recommendations: to highlight relevant products and offers as we improve the store (including when marketing cookies are enabled).

Cookie categories on our site

• Essential (required): needed for security, your consent choices, checkout, and core site function. These stay on if you use the shop.
• Analytics: optional—helps us measure traffic and improve pages. You can turn this off in preferences.
• Marketing: optional—used for relevant promotions and campaign measurement where applicable. You can turn this off anytime.

When you first visit, you can accept all, reject optional cookies, or open manage preferences to choose category by category. You can change your mind at any time—use Cookie preferences in the website footer, or clear cookies / site data in your browser settings.

We respect your privacy and want you to feel in control. We don't use cookies to replace good service—we use them to make shopping clearer, faster, and more reliable when you choose to allow it.

You can still control or delete cookies through your browser; blocking some cookies may limit features such as a saved cart between visits.

6. Sharing and disclosure

We do not sell your personal information. We may share data with:

• Delivery partners and logistics providers to ship your order
• Payment or mobile-money providers, where you choose those methods
• Professional advisers or authorities when required by law or to protect our rights
• Service providers who host our website or tools, under confidentiality obligations

7. Data retention

We keep personal information only as long as needed for the purposes above, including satisfying legal, accounting, or reporting requirements. Order and invoice records may be retained for a longer period where the law requires. When data is no longer needed, we delete or anonymise it where possible.

8. Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or alteration. No transmission over the internet is completely secure; please use strong passwords where accounts exist and notify us promptly if you believe your information has been compromised.

9. Your rights and choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal data; to object to or restrict certain processing; to withdraw consent where processing is based on consent; and to lodge a complaint with a supervisory authority where one exists.

To exercise these rights or ask questions about this policy, please contact us using the details in the "Contact us" section below.

10. Children's privacy

Our services are directed at adults and are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so we can delete it.

11. Third-party websites

Our website may contain links to third-party sites (for example, social media). We are not responsible for their privacy practices. Please read their policies before providing personal information.

12. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy where permitted by law.