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Orders & Payments

6 questions · 2 marked popular. Popular topics are listed first. Select a topic above or search across all topics.

  • Ordering online is quick: you add items to your cart, complete checkout with your details, and we follow up if we need to confirm stock or delivery time.

    Steps

    1. Open any product, choose quantity, then tap Add to cart.
    2. Open your cart, review items, then go to Checkout.
    3. Enter full name, phone number, and delivery address (or pickup preference). Double-check spelling on the address.
    4. Submit the order. If something is unclear, we may call or WhatsApp you before dispatch—reply promptly so we do not delay your delivery.

    Good to know

    • Tip: Save products you like to your wishlist while you decide.
    • For large appliances, mention floor level or stairs in delivery notes if relevant.

    Still stuck? Contact us on WhatsApp or call +256 787 094 266. Please have your order number, phone number, or product name ready so we can help faster.

  • We support several ways to pay. What is available can depend on your order type and what we agreed at checkout.

    Steps

    1. At checkout, review the payment options we show for your order.
    2. Common options include cash on delivery (COD), mobile money, and bank transfer when arranged with our team.
    3. For COD, prepare the agreed amount before the driver arrives.
    4. For mobile money or bank transfer, use only the details we send from our official channels—never random numbers from strangers.

    Good to know

    • Card / POS: sometimes available on delivery—ask when we confirm your order.
    • Keep every receipt or SMS confirmation.

    Still stuck? Contact us on WhatsApp or call +256 787 094 266. Please have your order number, phone number, or product name ready so we can help faster.

  • Yes—if we have not already shipped. Once the courier is assigned or the item is on the road, changes become harder and may incur fees.

    Steps

    1. Act fast: message or call us as soon as your plans change.
    2. Share your order number (if you have it), phone number used at checkout, and exact change you need (new address, swap item, or cancel).
    3. Wait for our reply. If the order is still unshipped, we will try to update or cancel at no extra charge where possible.
    4. If it is already out for delivery, we will explain your options (return route, restocking, etc.).

    Good to know

    • Cancellations after dispatch may follow our returns process instead of a simple void.

    Still stuck? Contact us on WhatsApp or call +256 787 094 266. Please have your order number, phone number, or product name ready so we can help faster.

  • With cash on delivery, you pay when you receive the goods—usually to our delivery team at your door.

    Steps

    1. Wait for our delivery confirmation (call or WhatsApp) with the agreed total.
    2. Withdraw or prepare cash (or mobile money, if that is what we agreed) for the exact or rounded amount we quoted.
    3. Inspect the package briefly with the driver if allowed (no deep install until you are satisfied with condition).
    4. Pay as agreed, collect your receipt or proof of payment, and sign only if you accept the handover.

    Good to know

    • Delays: If you need to run to an ATM, tell the driver—do not leave them waiting without notice.

    Still stuck? Contact us on WhatsApp or call +256 787 094 266. Please have your order number, phone number, or product name ready so we can help faster.

  • Your safety matters. Follow these rules so you do not fall for scams pretending to be us.

    Steps

    1. Only use payment instructions from our verified website, official WhatsApp number, or phone line we publish on Contact / Help.
    2. Never share your mobile-money PIN, banking PIN, full card number, CVV, or OTPs in chat—legitimate staff will not ask.
    3. If someone rushes you or offers a "discount" via a random link, stop and contact us through official channels to verify.
    4. Prefer paying in person at delivery or via instructions you can confirm with our team by phone first.

    Good to know

    • When in doubt, call +256 787 094 266 before sending money.

    Still stuck? Contact us on WhatsApp or call +256 787 094 266. Please have your order number, phone number, or product name ready so we can help faster.

  • Yes—you should always get proof of purchase. Keep it until the product is working and you are happy, especially for warranty and returns.

    Steps

    1. After payment, ask for a printed or digital receipt (SMS, email, or stamped invoice).
    2. Check that your name, date, amount, and item description are correct.
    3. Take a photo backup of paper receipts in case the ink fades.
    4. File it with your manuals and warranty card—do not throw away until the return window has passed.

    Good to know

    • Lost receipt? Contact us with phone + date—we may still find your order in our system.

    Still stuck? Contact us on WhatsApp or call +256 787 094 266. Please have your order number, phone number, or product name ready so we can help faster.

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