What is your delivery timeframe?
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We deliver within 24 hours in Kampala and surrounding areas. For up-country deliveries, expect 2-4 working days.
Do your products come with warranty?
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Yes, all products come with manufacturer's warranty. Most appliances include 1-3 years warranty depending on the item. We also offer extended warranty plans at competitive rates.
What payment methods do you accept?
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We accept mobile money (MTN, Airtel), bank transfers, cash on delivery, and online payment through our secure payment portal. All transactions are encrypted and secure.
Can I return or exchange a product?
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Yes, you can return or exchange products within 5 days of purchase if the item is unused and in original packaging. Faulty items can be replaced at any time within the warranty period.
Do you offer installation services?
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Yes, we offer professional installation services for large appliances like washing machines, refrigerators, and cookers. Installation fees start from UGX 50,000 depending on the product.
What about after-sales support?
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Our customer service team is available 24/7 to assist with any issues. We provide technical support, spare parts availability, and prompt maintenance services.